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Sunday, October 13
11:30am to 12:30pm
Give Peace a Chance: Workplace Conflict Resolution

No matter how well your team gets along, conflict is inevitable because of differences in personalities, priorities, backgrounds, and preferences. Leaders who model good interpersonal behavior and effective communication skills can create a culture in which conflict leads to growth and innovation, not alienation. Davis will demonstrate when to take a hands-off approach, when to get involved, and how to use conflict to encourage a growth mindset.

Presented by: Christina Davis of The LMC Group

11:30am to 12:30pm
Framework for Building a Successful Limousine/Bus Business (Part 1)

Are you happy with your company’s success today? Or do you want more? If you want more, then you must invest into a framework that can scale as your business grows. Faeth has proven this with his own business ventures time and time again with industry clients across the globe. Now, it’s your turn to obtain this winning framework. Geared toward smaller operators.

Presented by: Bill Faeth and the Limo University Team

12:45pm to 1:45pm
Create Longevity With Your Team

Let’s face it: Loyal employees are worth their weight in gold, and keeping quality staff members who are committed to growth and consistent service excellence is paramount to your company’s success. Walk away with a toolkit to build your longevity program including maintaining long-term employees through engagement techniques, individual growth paths, financial security, recognition initiatives, work-life balance, and more. Don’t give them a job, show them a career.

Presented by: Kristin Hundley of Limousine Connection, Mark Kini of Boston Chauffeur, and Scott Woodruff of Majestic Limo & Coach

12:45pm to 1:45pm
Framework for Building a Successful Limousine/Bus Business (Part 2)

A complement to Part 1 where Faeth and company will lay the foundation needed to have a strong, successful, and thriving company that flexes with your growth, Part 2 will delve into the next steps to make this happen. Both sessions are geared toward smaller operators who are looking to take their operation to the next level.

Presented by: Bill Faeth and the Limo University Team

2:00pm to 3:30pm
Selling Value, Verticals, and Versatility

Are you concerned about pricing strategies or tight margins in an ultra-competitive climate, or do you struggle to find creative ways to close sales within vertical markets? Do you know the best methods to create and provide value in your service so that prospects and customers alike are more interested in what you offer rather than seeking the lowest price? Lucci will explore that and more, including adapting pricing and fostering an effective company culture so that every touchpoint is an opportunity for added value.

Presented by: Ken Lucci of Driving Your Income

2:00pm to 4:00pm
Limo U Mastermind Group
(additional fee required, limited to 20 operators)

This session (one of two) is a value-based Mastermind Group experience similar to Faeth’s (invite-only) Inner Circle Group with 19 of your peers. Faeth will teach you to think about your business in ways you have never considered. Plus, you will have access to the Limo U team so you can receive individualized attention and recommendations specific to your unique challenges. Separate registration is required at limogrowth.lpages.co/cd-mastermind-2019.

Chauffeur Driven Education
Monday, October 14
8:30am to 9:30am
Understanding and Negotiating Your Insurance Policy

Our speakers will help to navigate the legalese of your insurance policy, how to best position your company for the fairest rates, and even share ways you can stay insured if your company doesn’t renew your coverage. The panel will also address the different needs that smaller and larger operators have as well as how to prepare for growth.

Presented by: Alan Candeub of Park Avenue Limousine, Timothy Delaney of Lancer Insurance and Doug Schwartz of Executive Ground Transportation

9:45am to 11:00am
Social Media Compass: Navigating Social Media for Your Business

This session will teach you how to create and manage a content calendar, create consistency with tone and voice regardless if multiple people are handling different accounts, what’s next in social media, and even protecting your brand online. Your customers are looking on the web and trusting the reviews; shouldn’t you have the best possible plan to keep them interested?

Presented by: Gillian Doucette of DriveProfit and Aleja Seabron of The LMC Group

11:15am to 12:45pm
State of the Industry

Motorcoaches, millennials, and automation … oh my! There are myriad topics on the minds of today’s operators, and this frank, no-holds-barred conversation with our all-star panel, moderated by CD Publisher Chris Weiss, will lend some clarity to your thorniest of issues. Sponsored by FASTTRAK.

Click Here For More Information

2:00pm to 3:30pm
International Session

Did you know that attendees from five different continents attend our show? It’s true; plus, as a global community, our North American-based operators are working more and more with companies in far-flung locales. Our panel will share best practices for what global travel managers are looking for, how to position your company to win affiliate work, creating a standard for duty of care, and more.

Educational Program Sponsored by
Fasttrak Cloud
Coffee Service Sponsored by
Buffalo Limousine
Audio/Visual Sponsored by
Pure Luxury SC Express
Tuesday, October 15
8:30am to 9:45am
Acing Compliance With DOT Recordkeeping and ELDs

Staying within the confines of all that the DOT expects can be a full-time job for operators running buses and coaches, and there’s plenty of minutiae to navigate with the federal rules and regulations. Guinn and Bowers will help walk you through some of the sticking points, as well as some of the new requirements coming down the pike.

Presented by: Jay Bowers of AJL International and Joe Guinn of Limo & Bus Compliance

10:00am to 11:00am
Center Stage Tech Panel

You probably spend a fair amount of time contemplating the latest in technology, including software to make your own company more efficient and reduce errors. It can be challenging to sift through all that our industry technology providers have to offer, so hear it from company reps themselves. Topics will include automation, apps, interconnectivity, data analytics, safety, and so much more. Further, panelists will share what they anticipate will be the future of the transportation industry as it relates to technology.

Panelists: Sean Arena of Limo Anywhere, David Hirsch of Livery Coach, Eddie McCoy of FASTTRAK, Derek Skawinski of Hudson Software, and Apurva Patel of GroundWidgets
(Moderated by Jason Sharenow of Broadway Elite Worldwide)

Wednesday, Oct. 16
9:00am to 10:00am
What’s the Right Corporate Structure for You?

Are you protected legally and financially? This session probes the types of business ownership, the pros and cons of each, and what is best for you based on your number of employees and numerous other factors. This is a vital session, especially if you have shareholders or concerns about how you can protect your personal assets from legal challenges.

Presented by: Drew Morris of Nachmias Morris & Alt

9:45am to 11:45am
Limo U Mastermind Group
(additional fee required, limited to 20 operators)

This session (two of two) is a value-based Mastermind Group experience similar to Faeth’s (invite-only) Inner Circle Group with 19 of your peers. Faeth will teach you to think about your business in ways you have never considered. Plus, you will have access to the Limo U team so you can receive individualized attention and recommendations specific to your unique challenges. Separate registration is required at limogrowth.lpages.co/cd-mastermind-2019.

10:15am to 11:45am
Roundtable Session: Maximizing Efficiency and Reducing Expenses to Boost Profits

Have you successfully on-boarded remote employees while others have struggled, or have an ironclad and effective promo for marketing? Have you found the secret sauce when it comes to hiring chauffeurs, or have a bulletproof trick for getting the best rate on your personal business travel? We want to know! This roundtable format, led by members of the CD/NLA Show Education Committee, is an open forum with your peers (from different markets) for sharing ideas and best practices—and is driven by you and your smart tools of the trade. We leave the classroom-style lecture behind for a highly participatory session that will have you giving a little and gaining a lot of great takeaways that have been field-tested and proven to work by your colleagues.

Topics include:
• Raising Rates
• Finding/Recruiting Chauffeurs, CDLs, and Office Staff
• Something You’ve Automated That Was an Efficient Game-Changer
• Lease vs. Buy
• Remote Employees
• Breaking Up With Clients/Affiliates
• Airport Issues: How do you handle billing for a diverted flight (assuming it happened last minute and to a different city)? Or excessive wait time for luggage, etc.?
• Best/Most Effective Promo Item

Moderated by: The CD/NLA Show Education Committee

10:15am to 11:45am
Live! Mock DOT Audit

Worried about what to expect with a surprise audit? We’ve got you covered: This allimportant session will help you get organized and prep your company and employees should you face an audit—and trust us, you will! Never be unprepared again.

Presented by: Richard Bates of the FMCSA



• What Qualified Buyers Look for & Savvy Sellers Should Prepare for (Ken Lucci of Driving Your Income) | (5:15pm to 5:45pm)

• Don’t Leave Money on the Table: Competing for Government Contracts (Stephanie Carnes of The LMC Group) | (6:15pm to 6:45pm)


• Drive Your Business With Government Grants (Becky Laramee of All Points Limousine) | (1:45pm to 2:15pm)

• Use of Your Smartphone to Assist With Emergency Preparedness Plans (Kristen Bingham of Lancer Insurance) | (2:45pm to 3:15pm)

• Avoiding Credit Card Fraud & Chargebacks (Jeff Brodsly of Chosen Payments) | (3:45pm to 4:15pm)


• Great People Make Great Chauffeurs: The 3 C's to Building Your Dream Team (Bruce Heinrich of PAX Training) | (12:45pm to 1:15pm)

• Using Technology to Drive Your Bottom Line (Andy Norman of AddOns.LA) | (1:45pm to 2:15pm)

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