Title Sponsors

Gaylord National Resort & Convention Center October 7-10

Schedule at a Glance

Sunday, October 7 Location
10:00am to 7:30pm Show Registration Ballroom level
12:00pm to 1:00pm Networking 101: Out of Your Shell and Into the Mix Woodrow Wilson B-D
1:15pm to 2:15pm Fine-Tuning Your Onboarding & Training Practices for Greater Success Woodrow Wilson B-D
2:30pm to 4:15pm Association Summit Sponsored by MCI 
2:30pm to 4:00pm Intro to KPIs: Industry-Specific Metrics Critical to Profitability Woodrow Wilson B-D
4:30pm Operator Mentoring Program (Pre-Event Seating) Woodrow Wilson A
5:00pm to 7:00pm Operator Mentoring Program Woodrow Wilson A
7:00pm to 9:30pm General Break 
9:30pm to 12:00am Around the World Opening Reception Cherry Blossom
Monday, October 8 Location
7:30am to 6:00pm Show Registration Ballroom Level
7:45am to 8:45am Continental Breakfast Annapolis Foyer
8:00am to 9:00am VLA Meeting Annapolis 1-2
8:30am to 9:30am Adapting to Client Expectations & Global Industry Standards Baltimore 3-5
8:30am to 9:30am Values-Led Leadership: Driving Your Operation Straight to the Bank Woodrow Wilson B-D
9:45am to 11:15am State of the Industry Woodrow Wilson A
11:30am to 1:00pmFASTTRAK Academy Open Group Meeting Baltimore 3-5
11:30am to 1:00pm Limo Anywhere User Group Meeting Annapolis 3-4
11:30am to 1:00pm Ground Widgets Group Meeting Baltimore 1-2
11:45am to 1:15pmBenchmark Breakouts Ballroom Level
11:45am to 1:00pm The Pitfalls of Contracts and What to Look For Woodrow Wilson B-D
1:15pm to 2:15pm Lunch Cherry Blossom
2:30pm to 4:30pm Keynote Address with Mike Michalowicz
Woodrow Wilson A
4:15pm to 7:15pm Show Floor (Champagne Toast at 4:15pm) Exhibit Hall A-C
6:15pm to 7:15pm Happy Hour (Show Floor) Exhibit Hall A-C
7:15pm to 9:30pm General Break 
9:30pm to 12:00am Costume Party Woodrow Wilson A
Tuesday, October 9 Location
7:30am to 5:30pm Show Registration Ballroom Level
8:00am to 9:15am MLOA Meeting Annapolis 1-2
8:30am to 9:45am Present Like a Pro: From Sales Call to Stage Woodrow Wilson B-D
9:00am to 10:30am Women in the Industry Networking Breakfast Baltimore 3-5
10:15am to 11:45am International Meet & Greet Cherry Blossom
12:00pm to 2:00pmAffiliate Central Global Partner Forum Potomac A
2:15pm to 6:15pm Show Floor Exhibit Hall A-C
5:15pm to 6:15pm Happy Hour (Show Floor) Exhibit Hall A-C
4:00pm to 5:00pm Getting Up to Speed with Bus Compliance Exhibit Hall A-C
7:30pm to 8:30pm Ground Alliance User-Group Meeting Annapolis 1-2
7:30pm to 8:30pm General Break 
8:30pm to 11:30pm Charity Dinner & Auction Woodrow Wilson A
Wednesday, October 10 Location
7:30am to 1:00pm Show Registration Ballroom Level
8:30am to 9:30am An Effective Game Plan for Hiring, Compensating, and Training a Salesperson Woodrow Wilson B-D
9:45am to 10:45am Leveraging Technology to Improve Your Customer Experience and Bottom Line Woodrow Wilson B-D
11:00am to 2:00pm Show Floor (Continental Breakfast/Brunch at 11:00am) Exhibit Hall A-C
12:00pm to 1:00pm Creating Revenue Streams Right Under Your Nose Exhibit Hall A-C
Educational Sessions Sponsored by
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